Services & Support

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Site Acceptance Testing & Operator Training

SciMed specialists will ensure every piece of equipment is properly installed and requirements are met according to factory specifications. Our team will not compromise on the equipment performance and user safety. Thereafter, our specialists will provide training for customer to help familiarize with the proper product usage, care and routine maintenance. Besides providing equipment training, our specialists will also tailor solutions to the requirements of our customers and the market-place.

Validation (IO/OQ/PQ) Program

SciMed has a range of preventive maintenance services and validation programs tailored to meet your SOP needs, to increase product performance and reduce the worry of unexpected repairs, so you can have that peace of mind knowing that your equipment will be performing optimally.

SciMed Maintenance and Validation packages include rigorous testing and verification on all parts of the equipment to ensure that they are functioning to factory standards. We provide service documentations which include detail checklists of all services performed, serial numbers of the equipment serviced, and the service reports on completed work.

Application & Service

SciMed application and service professionals are well versed and trained in every aspect of the products we represent and market. Our team is dedicated to resolve your technical and application glitches in the shortest possible time. We have equipment service packs or spare kits for every one of the equipment that we have in our product portfolio. Our objective is to get your equipment operating with peak performance and running with maximum uptime. SciMed team is now available 24/7 to provide quality services to you round the clock.

What is SciMed Bio-Decontamination Services?

Utilizes STERIS Vaporized Hydrogen Peroxide (VHP®) technology.

Reduce bioburden and minimize the potential for costly microbial outbreaks in room, equipment, facility and HVAC.

Decontamination services can be provided to coincide with routine maintenance or to control a specific threat in the event of outbreak control.

Meanwhile, we also provide emergency cleaning and decontamination services for facilities.

How is SciMed Bio-Decontamination Services Different?

VHP as a broad spectrum anti-microbial. Evenly distributes VHP throughout enclosure, providing efficacy against viruses, bacteria, yeasts, and bacterial spores.
VHP is also an environmentally friendly choice with residue-free by products water vapor and oxygen.
Dry process doesn’t leave potentially damaging condensation or toxic residue on surfaces. This means that STERIS VHP biodecontamination systems provide an excellent compatibility with sensitive materials including electronic equipment, HEPA filters, and painted surfaces.

Service Contracts

Find out more about our customer service on fault reporting, validation support, preventive maintenance service, as well as the service contracts we offer to determine the best option for you.

Download Customer Service Handbook

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